Flat rate shipping fee of S$5 for Singapore/ RM10 (Malaysia wide)• Free shipping for orders above S$65/RM200• DISPATCH TIME: 1-4 WORKING DAYS

Exchange and returns policy

Due to the nature of the products, no exchanges or returns are accepted unless the product is damaged or faulty. Thank you for your understanding.
Please contact us at 
sea@melvory.com for more information.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at sea@melvory.com. 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded or exchanged. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sea@melvory.com and send your item to: Sayang Our Skin Pte Ltd, Block 142 Petir Rd, #07-300, Singapore 670142, Singapore. 

Shipping 
Please contact us prior to returning your product/s to us.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.